HUBUNGAN KOMUNIKASI TERAPEUTIK DENGAN KEPUASAN PASIEN DI POLIKLINIK RS X DENPASAR

DEWI, I GUSTI AYU PUTU HITA TRISNA (2024) HUBUNGAN KOMUNIKASI TERAPEUTIK DENGAN KEPUASAN PASIEN DI POLIKLINIK RS X DENPASAR. Sarjana Keperawatan thesis, STIKES BINA USADA BALI.

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Abstract

SEKOLAH TINGGI ILMU KESEHATAN BINA USADA BALI PROGRAM STUDI SARJANA ILMU KEPERAWATAN Skripsi, Desember 2023 I Gusti Ayu Putu Hita Trisna Dewi Hubungan Komunikasi Terapeutik dengan Kepuasan Pasien di Poliklinik RS X Denpasar xvi + 43 + 6 tabel + 2 gambar + 11 lampiran ABSTRAK Peraturan Kementerian Kesehatan Republik Indonesia Nomor 43 Tahun 2016 menetapkan nilai standar minimal untuk kepuasan pasien yaitu diatas 95%, namun hasil survey pada Rumah Sakit di Indonesia belum terdapat yang mencapi angka standar tersebut. Beberapa faktor yang mempengaruhi kepuasan pasien salah satunya komunikasi terapeutik. Keterampilan perawat dalam komunikasi terapeutik, efektif membantu membangun kepercayaan dengan pasien. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana hubungan komunikasi terapeutik dengan kepuasan pasien. Penelitian ini mengunakan metode kuantitatif observasional dengan cross sectional. Teknik sampling mengunakan non-probability sampling yaitu purposive sampling. Sampel dalam penelitian berjumlah 61 responden. Analisis yang digunakan adalah rank spearman test. Hasil analisis menunjukan rata-rata komunikasi terapeutik 83,19 dan rata-rata kepuasan pasien 81,32. Berdasarkan hasil analisis didapatkan koefisien korelasi (r) 0,622 p-value 0,001 <0.05, maka dapat disimpulkan bahwa ada hubungan yang bermakna antara komunikasi terapeutik dengan kepuasan pasien di Poliklinik RS X Denpasar. Perawat diharapkan dapat menerapkan komunikasi terapeutik pada pasien sebagai upaya dalam meningkatkan kualitas pelayanan kesehatan serta sebagai bentuk implementasi dalam peningkatan kepuasan pasien. Kata kunci : komunikasi terapeutik, kepuasan pasien, poliklinik Daftar pustaka: 27 (2016-2022) BINA USADA BALI HEALTH INSTITUTION BACHELOR’S DEGREE OF NURSING PROGRAM Undergraduate thesis, December 2023 I Gusti Ayu Putu Hita Trisna Dewi The Correlation between Therapeutic Communication and Patient Satisfaction at the RS X Denpasar Polyclinic xvi + 43 + 6 tables + 2 figures + 11 appendices ABSTRACT Regulation of the Ministry of Health of the Republic of Indonesia Number 43 of 2016 established a minimum standard value for patient satisfaction, namely above 95%, however, survey results at hospitals in Indonesia have not yet reached this standard figure. Several factors influence patient satisfaction, one of which is therapeutic communication. Nurses' skills in therapeutic communication effectively help gain trust with patients. The purpose of this study is to discover how interpersonal therapy patient satisfaction. This study employs cross-sectional quantitative observational methodologies. Purposive sampling is used as a non-probability sampling strategy. The sample in the research consisted of 61 respondents. The analysis used is the Spearman rank test. The results of the analysis showed an average therapeutic communication of 83.19 and an average patient satisfaction of 81.32. Based on the analysis results, it was found that the correlation coefficient (r) was 0.622, p-value 0.001 <0.05, so it could be concluded that there was a significant relationship between therapeutic communication and patient satisfaction at the RS X Denpasar Polyclinic. Nurses are required to be able to use therapeutic communication with patients to improve the quality of health care and as a method of boosting patient satisfaction. Keywords: therapeutic communication, patient satisfaction, polyclinic Bibliography: 27 (2016-2022) SEKOLAH TINGGI ILMU KESEHATAN BINA USADA BALI PROGRAM STUDI SARJANA ILMU KEPERAWATAN Skripsi, Desember 2023 I Gusti Ayu Putu Hita Trisna Dewi Hubungan Komunikasi Terapeutik dengan Kepuasan Pasien di Poliklinik RS X Denpasar xvi + 43 + 6 tabel + 2 gambar + 11 lampiran ABSTRAK Peraturan Kementerian Kesehatan Republik Indonesia Nomor 43 Tahun 2016 menetapkan nilai standar minimal untuk kepuasan pasien yaitu diatas 95%, namun hasil survey pada Rumah Sakit di Indonesia belum terdapat yang mencapi angka standar tersebut. Beberapa faktor yang mempengaruhi kepuasan pasien salah satunya komunikasi terapeutik. Keterampilan perawat dalam komunikasi terapeutik, efektif membantu membangun kepercayaan dengan pasien. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana hubungan komunikasi terapeutik dengan kepuasan pasien. Penelitian ini mengunakan metode kuantitatif observasional dengan cross sectional. Teknik sampling mengunakan non-probability sampling yaitu purposive sampling. Sampel dalam penelitian berjumlah 61 responden. Analisis yang digunakan adalah rank spearman test. Hasil analisis menunjukan rata-rata komunikasi terapeutik 83,19 dan rata-rata kepuasan pasien 81,32. Berdasarkan hasil analisis didapatkan koefisien korelasi (r) 0,622 p-value 0,001 <0.05, maka dapat disimpulkan bahwa ada hubungan yang bermakna antara komunikasi terapeutik dengan kepuasan pasien di Poliklinik RS X Denpasar. Perawat diharapkan dapat menerapkan komunikasi terapeutik pada pasien sebagai upaya dalam meningkatkan kualitas pelayanan kesehatan serta sebagai bentuk implementasi dalam peningkatan kepuasan pasien. Kata kunci : komunikasi terapeutik, kepuasan pasien, poliklinik Daftar pustaka: 27 (2016-2022) BINA USADA BALI HEALTH INSTITUTION BACHELOR’S DEGREE OF NURSING PROGRAM Undergraduate thesis, December 2023 I Gusti Ayu Putu Hita Trisna Dewi The Correlation between Therapeutic Communication and Patient Satisfaction at the RS X Denpasar Polyclinic xvi + 43 + 6 tables + 2 figures + 11 appendices ABSTRACT Regulation of the Ministry of Health of the Republic of Indonesia Number 43 of 2016 established a minimum standard value for patient satisfaction, namely above 95%, however, survey results at hospitals in Indonesia have not yet reached this standard figure. Several factors influence patient satisfaction, one of which is therapeutic communication. Nurses' skills in therapeutic communication effectively help gain trust with patients. The purpose of this study is to discover how interpersonal therapy patient satisfaction. This study employs cross-sectional quantitative observational methodologies. Purposive sampling is used as a non-probability sampling strategy. The sample in the research consisted of 61 respondents. The analysis used is the Spearman rank test. The results of the analysis showed an average therapeutic communication of 83.19 and an average patient satisfaction of 81.32. Based on the analysis results, it was found that the correlation coefficient (r) was 0.622, p-value 0.001 <0.05, so it could be concluded that there was a significant relationship between therapeutic communication and patient satisfaction at the RS X Denpasar Polyclinic. Nurses are required to be able to use therapeutic communication with patients to improve the quality of health care and as a method of boosting patient satisfaction. Keywords: therapeutic communication, patient satisfaction, polyclinic Bibliography: 27 (2016-2022) SEKOLAH TINGGI ILMU KESEHATAN BINA USADA BALI PROGRAM STUDI SARJANA ILMU KEPERAWATAN Skripsi, Desember 2023 I Gusti Ayu Putu Hita Trisna Dewi Hubungan Komunikasi Terapeutik dengan Kepuasan Pasien di Poliklinik RS X Denpasar xvi + 43 + 6 tabel + 2 gambar + 11 lampiran ABSTRAK Peraturan Kementerian Kesehatan Republik Indonesia Nomor 43 Tahun 2016 menetapkan nilai standar minimal untuk kepuasan pasien yaitu diatas 95%, namun hasil survey pada Rumah Sakit di Indonesia belum terdapat yang mencapi angka standar tersebut. Beberapa faktor yang mempengaruhi kepuasan pasien salah satunya komunikasi terapeutik. Keterampilan perawat dalam komunikasi terapeutik, efektif membantu membangun kepercayaan dengan pasien. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana hubungan komunikasi terapeutik dengan kepuasan pasien. Penelitian ini mengunakan metode kuantitatif observasional dengan cross sectional. Teknik sampling mengunakan non-probability sampling yaitu purposive sampling. Sampel dalam penelitian berjumlah 61 responden. Analisis yang digunakan adalah rank spearman test. Hasil analisis menunjukan rata-rata komunikasi terapeutik 83,19 dan rata-rata kepuasan pasien 81,32. Berdasarkan hasil analisis didapatkan koefisien korelasi (r) 0,622 p-value 0,001 <0.05, maka dapat disimpulkan bahwa ada hubungan yang bermakna antara komunikasi terapeutik dengan kepuasan pasien di Poliklinik RS X Denpasar. Perawat diharapkan dapat menerapkan komunikasi terapeutik pada pasien sebagai upaya dalam meningkatkan kualitas pelayanan kesehatan serta sebagai bentuk implementasi dalam peningkatan kepuasan pasien. Kata kunci : komunikasi terapeutik, kepuasan pasien, poliklinik Daftar pustaka: 27 (2016-2022) BINA USADA BALI HEALTH INSTITUTION BACHELOR’S DEGREE OF NURSING PROGRAM Undergraduate thesis, December 2023 I Gusti Ayu Putu Hita Trisna Dewi The Correlation between Therapeutic Communication and Patient Satisfaction at the RS X Denpasar Polyclinic xvi + 43 + 6 tables + 2 figures + 11 appendices ABSTRACT Regulation of the Ministry of Health of the Republic of Indonesia Number 43 of 2016 established a minimum standard value for patient satisfaction, namely above 95%, however, survey results at hospitals in Indonesia have not yet reached this standard figure. Several factors influence patient satisfaction, one of which is therapeutic communication. Nurses' skills in therapeutic communication effectively help gain trust with patients. The purpose of this study is to discover how interpersonal therapy patient satisfaction. This study employs cross-sectional quantitative observational methodologies. Purposive sampling is used as a non-probability sampling strategy. The sample in the research consisted of 61 respondents. The analysis used is the Spearman rank test. The results of the analysis showed an average therapeutic communication of 83.19 and an average patient satisfaction of 81.32. Based on the analysis results, it was found that the correlation coefficient (r) was 0.622, p-value 0.001 <0.05, so it could be concluded that there was a significant relationship between therapeutic communication and patient satisfaction at the RS X Denpasar Polyclinic. Nurses are required to be able to use therapeutic communication with patients to improve the quality of health care and as a method of boosting patient satisfaction. Keywords: therapeutic communication, patient satisfaction, polyclinic Bibliography: 27 (2016-2022)

Item Type: Thesis (Sarjana Keperawatan)
Uncontrolled Keywords: komunikasi terapeutik, kepuasan pasien, poliklinik
Subjects: R Medicine > R Medicine (General)
R Medicine > RZ Other systems of medicine
Divisions: Faculty of Medicine, Health and Life Sciences > School of Medicine
Depositing User: - Hita Trisna Dewi I Gusti Ayu Putu
Date Deposited: 26 Jan 2024 07:42
Last Modified: 26 Jan 2024 07:42
URI: https://repository.stikes-binausadabali.ac.id/1341/

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